As a public, global company it was important for us to move to a managed travel setup. It was critical for us to cover duty of care while also keeping our travelers happy and our costs under control. After a couple TMCs failed our test challenge, Casto Travel stepped in and successfully went beyond our expectations. We followed the challenge by partnering with Casto to implement new technologies and improve upon our travel policies. Through their strong partner relationships, Casto was even able to negotiate special rates with multiple airlines despite us coming from an unmanaged, minimal data setup. With ever changing external and internal influences, we continue to closely partner with Casto, periodically optimizing our setup and making sure that our travelers are getting what they need.
We have been a client of Casto Travel for more than 9 years and they continue to serve us well. We have been solicited by many other Travel Management companies over the years but found Casto Travel solutions to best match our needs.
Working with Casto Travel for the past several years has been a true business partnership. With their partnership we have been able to realize major cost savings as well as keep informed on travel industry trends and news. We are pleased with the quality of customer service they provide. Reliable and efficient agents makes our day to day business travel process stress free.
In all my years in the industry and the numerous times I have implemented new travel management companies, this was the first time everything went so smoothly!! Casto Team was on top of its game! Always proactive! Always available! And no matter what curve ball was thrown at them, they adjusted and customized to fit our needs! We are excited to be partnered with Casto!!
You will work with a Strategic Business Manager whose primary responsibility is to provide a comprehensive set of...read more >
You will work with a Strategic Business Manager whose primary responsibility is to provide a comprehensive set of recommendations designed to improve the efficiency of your travel program. Your Strategic Business Manager will assist with:
Each company is assigned to a pod of dedicated agents who specialize in complex and international trip planning....read more >
Each company is assigned to a pod of dedicated agents who specialize in complex and international trip planning. With two levels of service, Corporate and Concierge, we add a personal touch to each reservation. A concierge transaction includes corporate air, hotel, car, and/or rail arrangements, as in the corporate transaction, but with the added element of vacation travel, confirmation of all reservations 24 hours prior to arrival, dining, golf, and spa appointments…the possibilities are endless.
So, what sets Casto agents apart from all others?
A unique feature in our industry, Casto operates its own in-house After Hours desk, staffed with agents who...read more >
A unique feature in our industry, Casto operates its own in-house After Hours desk, staffed with agents who are well versed with your company profile and needs. While other companies outsource this service to third party providers, our clients can rest assured that their travelers will never be left stranded as our After Hours desk can assist in any travel emergency.
Each quarter, your Strategic Business Manager can provide you with an in-depth analysis of your travel activities for...read more >
Each quarter, your Strategic Business Manager can provide you with an in-depth analysis of your travel activities for the past three months and provide useful recommendations for additional travel savings.
The objective of the review is to audit your company’s program status and progress during the previous quarter, including:
All international air tickets purchased are routed through our International Rate Desk for a quality control measure. Casto...read more >
All international air tickets purchased are routed through our International Rate Desk for a quality control measure. Casto reviews the reservation and attempts to find the lowest fare possible for the logical itinerary, which may include issuing split tickets or utilizing a consolidator. When utilized, the average savings for the International Rate Desk is $300 per ticket.
Access to the best rates in the market today is helpful, but what about having assurance that your...read more >
Access to the best rates in the market today is helpful, but what about having assurance that your travel costs are the lowest possible now and in the future? With our rate audit programs we are able to actively monitor all airline and hotel reservations, ensuring our clients the best possible price at all times.
Plans are available through International SOS, the world’s leading provider of medical assistance, international healthcare, security services and...read more >
Plans are available through International SOS, the world’s leading provider of medical assistance, international healthcare, security services and outsourced customer care. With over 4,400 professionals operating in 66 countries, they help organizations manage health and safety risks facing your travelers.
Casto’s Sam app is our 24/7 mobile travel assistant. Sam accompanies your travelers during business trips and gets...read more >
Casto’s Sam app is our 24/7 mobile travel assistant. Sam accompanies your travelers during business trips and gets in touch anytime there’s something they need to be aware of. The Sam app was designed by FCM, Casto’s parent company, to be simple and intuitive while solving a number of common problems of travelers. Please contact us if you are interested in learning more about Sam.
Casto is in the best position to talk to you about these questions and much, much more. We grow and adapt to the needs of our clients. We are a global family of travel professionals passionately committed to being traveler centric and providing exceptional service. Please contact us for more information.
Strong industry relationships
With over 40 years of industry experience, Casto has developed some of the strongest relationships in the travel industry. From industry titans to startups, we listen to the changing needs of our clients and constantly evaluate new offerings in order to grow and adapt to the needs of our clients.
One such relationship is with Concur. For many of our corporate clients, Concur powers their online booking experience. Being a partner in good standing with Concur is key to providing the best service possible to our clients. We’ve been partners with Concur since 2006 (technically before they were even Concur) and we are proud to confirm that Casto is a Platinum Partner with Concur.
Every year, Casto attends the Concur Fusion event. Attending this event allows use to confirm that we are ahead of the curve in terms of industry and partner news.
Being a Platinum Partner, the highest level with Concur, provides us and our clients with a benefits beyond other partnership levels, including access to higher tiers of support and expanded services. If you have any questions, please contact us (will provide a form).
When you book an airline ticket on casto.com or with a Casto specialist, and then find a lower airfare for the same flights, dates, airline, and number of travelers on another website, Casto will match the price of the lower airfare and reimburse you for the difference. Please contact your Casto specialist for any applicable conditions.
One of the most popular questions our Corporate Travel Specialists get asked is “Can’t I find this cheaper on the internet?” While we recognize that the internet is a great way to research travel (and even offer our own online booking tool), we are confident that we can get you the lowest fare available for any flight on the market – domestic or international. We’re so confident in fact that we offer a Low Fare Guarantee.
Fran Mincey - VP of Global Sales and Account Management