Marco

Traveler-centric innovation

Casto has partnered with Sabre, one of the major global distribution systems, to offer our clients Marco Messenger and Marco Webchat.

As a leading innovator in the travel industry, Casto is always reviewing options that cater to the needs of the traveler. In partnership with Sabre, we have extended our company-wide initiative to innovate and improve the traveler experience through platforms that allow easy access and convenience to travelers. Casto clients are able to utilize both Facebook Messenger and our web-based chat to make changes to existing flight reservations, select and pay for seats, request special meals, ask trip related questions, and view/email invoices and itineraries.

At this time, using Marco Messenger and Marco Webchat is free for all Casto corporate clients. If you're a current client and want to access these tool, please visit our Marco Webchat page or go directly to our Facebook Messenger account.

Marco places the traveler at the center of the travel experience through its ease of use and 24/7 availability.

Marc Casto, CEO
Marco icon

The future of travel...today

Marco can be accessed any time of day from an Internet-connected mobile device or computer. As always, our agents are available to assist should you encounter any issues.

This service will continue to be improved based on the requirements of our users. Our goal is to measure the convenience and ease of use these platforms offer our clients.

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Features at a glance

  • Flight Exchanges: Exchange simple roundtrip, single traveler flights so long as the city pairs remain unchanged.
  • Seat Selection: Select a seat for your upcoming flight. Paid seats are also offered.
  • Request Special Meals: Conveniently make a meal request.
  • Flight Q&A: Ask questions related to your flight. For example, gate location, flight departure status, etc...
  • Invoice and Itinerary: Easily request to receive an emailed copy of your invoice and itinerary.