As a public, global company it was important for us to move to a managed travel setup. It was critical for us to cover duty of care while also keeping our travelers happy and our costs under control. After a couple TMCs failed our test challenge, Casto Travel stepped in and successfully went beyond our expectations. We followed the challenge by partnering with Casto to implement new technologies and improve upon our travel policies. Through their strong partner relationships, Casto was even able to negotiate special rates with multiple airlines despite us coming from an unmanaged, minimal data setup. With ever changing external and internal influences, we continue to closely partner with Casto, periodically optimizing our setup and making sure that our travelers are getting what they need.
We have been a client of Casto Travel for more than 9 years and they continue to serve us well. We have been solicited by many other Travel Management companies over the years but found Casto Travel solutions to best match our needs.
Working with Casto Travel for the past several years has been a true business partnership. With their partnership we have been able to realize major cost savings as well as keep informed on travel industry trends and news. We are pleased with the quality of customer service they provide. Reliable and efficient agents makes our day to day business travel process stress free.
In all my years in the industry and the numerous times I have implemented new travel management companies, this was the first time everything went so smoothly!! Casto Team was on top of its game! Always proactive! Always available! And no matter what curve ball was thrown at them, they adjusted and customized to fit our needs! We are excited to be partnered with Casto!!
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The most prevalent use of AI in the travel industry is for chatbot apps, primarily in the form of virtual travel assistants. These apps improve service by supplementing the work of travel advisors, not replacing them. One featured app in the article, Sam (which is offered by Casto Travel via our parent company Flight Centre), provides travelers with quick, timely and personalized information so that their entire travel experience is elevated. As it matures, Sam will be able to anticipate needs in ways that would have been too time consuming for an advisor. Consumers and business are driving this transformation, a shift that is already improving the travel experience for many leisure and corporate travelers. View entire article on the 'ASTA' magazine
Blockchain shows promise in easing the grip of global distribution systems. Marc Casto is one of those interviewed for insight into the potential and challenges. View entire article on the 'Skift' website
Skift's take on our acquisition: A win-win. Casto Travel gets access to the group’s technology, buying power, and marketing reach while the Australian-headquartered travel group expands its footprint in Silicon Valley. View entire article on the 'Skift' website
Fran Mincey - VP of Global Sales and Account Management