Home arrow Liability and Disclaimer
Liability and Disclaimer PDF Print E-mail

Visa Passport Services makes every effort to ensure that the passport(s) and/or visa(s) you have requested are correct. Upon receiving your documents from Casto, it is imperative for the traveler to verify:

  • Any visa(s) you have requested have been obtained.
  • The dates of the visa(s) cover your period of intended stay for each country with the appropriate number of entries you have requested.
  • Your passport is valid for the appropriate time you will be abroad.

The issuance of any visa or passport is entirely at the discretion of that issuing authority. Be aware that holding a valid visa for any country does not automatically entitle the traveler guaranteed entry into that country. Entry into any foreign nation is the final decision of the local immigration authorities upon arrival. Casto does not warrant or guarantee that any foreign Consulate, Embassy, or U.S. Passport Agency will issue a document in a timely manner and Casto's service fees only are for taking reasonable actions to foster such issuance within the client's prescribed timeline. Whenever possible, non-refundable tickets should not be purchased until all necessary visas and passports for travel are secured. Under all circumstances, you (and not Casto) are responsible for making sure that you have complied with the necessary requirements.

While Casto is a premiere provider of visa and passport services, it is ultimately the responsiblity of the client to ensure they have complied with all necessary requirements to obtain a foreign visa or passport.

Casto Visa | Passport Services acts as a service agent only and is not liable for any negligent actions or omissions of a foreign consular office, U.S. Passport Agency, other government agencies and delivery services. Casto shall in no event be liable to you for any indirect claims, damages, or lost profits resulting from a failure to obtain a visa or passport in a timely manner. You agree your sole and exclusive remedy against Casto in connection with a failure to obtain a visa or passport in a timely manner shall be the refund of your actual paid service fees to Casto, not to exceed $500.

Use of our services constitutes agreement to these terms.